Expect a Whole New Symposium Experience
We know that HR professionals can be tough to impress. So when CTHRA’s Program Committee set out to create the Insight & Impact Symposium on October 14 in Philadelphia, the team aspired to elevate the Symposium experience with thought-provoking speakers, provocative topics and enhanced relationship-building opportunities. Among the speakers are Jason Collins, the NBA’s first openly gay player, LZ Granderson from ESPN/CNN, Accretive Health’s Chief People Officer Caroline Stockdale, Bill Strahan from Comcast, Janice Turner from WOW! Internet, Cable and Phone, NJ Pesci from Scripps Networks Interactive, Stacy Green from A+E Networks, and Tom Mathews, president of TMATHEWSHR. Keep reading to gain more information about the Insight & Impact experience that awaits you!

Customer Care Learning Transformation Delivers Bottom Line Impact
Onboarding new hires quickly and effectively is always a challenge. It’s also of critical importance, especially when the new employees will be on the front line with your customers. In an effort to improve confidence and time to competency of the 3,000 customer care agents hired annually, Time Warner Cable transformed its Care New Hire curriculum. Today, the company is reaping the benefits including savings of $1.5 million in 2014. Learn how they accomplished this feat by reading the article by Alice Cutter, VP of Learning Design and Delivery at Time Warner Cable. View the article


And the Winners Are….

CTHRA’s Excellence in HR Awards program seeks to annually recognize outstanding achievement in our industry. This year’s recipients are Turner Broadcasting System’s Global Technology and Operations (GTO) HR Team, Beth Biggs, Senior Director of Benefits for Charter Communications and Kerri St. Jean, SVP of HR for Comcast Cable. To read about their award-winning accomplishments, click here.

Industry Accolades
Earlier this summer, the National Association for Multi-ethnicity in Communications (NAMIC) announced the selection of Eglon Simons as its new President and CEO. Founded in 1980, NAMIC is a leading trade association advocating for diversity and inclusion within the communications industry. CTHRA congratulates Eglon on his recent appointment! Read more


Created in 1989 to prepare minority youth for careers in the media industry, the Emma L. Bowen Foundation is celebrating its 25th Anniversary. The Foundation’s program is unlike traditional intern programs in that students work for partner companies during summers and school breaks beginning the summer after their high school graduation until they graduate from college. CTHRA applauds the Emma L. Bowen Foundation’s celebration of its silver anniversary! To learn more about the Foundation, visit www.emmabowenfoundation.com.



HR Pulse is a bi-monthly resource published exclusively for the members of the Cable and Telecommunications Human Resources Association.

www.CTHRA.com  c c [email protected]