STRATEGY SHOWCASE ::
Time Warner Cable’s Award-Winning Human Capital Analysis & Planning Team
A look at the winner of CTHRA’s 2012 Team Innovator of the Year Award

RESOURCE SPOTLIGHT ::

June 15 Symposium Features Breakouts that Deliver!
Tailor your agenda to your interests by choosing among five interactive sessions

Christopher Powell Receives CTHRA's 2012 Leadership Excellence Award
Another in a long list of honors for the CTHRA board member and EVP of HR at Scripps Networks Interactive

CTHRA’s First Aspiring Leader Award Goes to Yvette Smetana of Comcast Cable
Meet a highly effective HR pro with a flair for virtual leadership


THIS JUST IN ::

CTHRA Launches New Member Poll
We want to hear from you!

CTHRA Welcomes Two New Board Members
Catherine Houser of MTV/Viacom and Jo O'Brien of CNBC join our team

Current Trends in Talent Management
Read the CableFAX article by CTHRA’s executive director Pam Williams

Top 10 Places to Work in Cable: CableFAX Wants Your Input!
The deadline for nominations is June 8, so hurry!

A Round of Applause
Read all about the latest honors and promotions in our community

CTHRA Members Receive Special Savings to Attend Multichannel News On Demand Summit
CTHRA members get 25% off the registration fee

53 New Members Join CTHRA in April and May







Time Warner Cable’s Award-Winning Human Capital Analysis & Planning Team

CTHRA’s Team Innovator of the Year Award (formerly the Best Practices/HR Operational Efficiency Award) recognizes a company or company team that demonstrates superior innovative, creative problem solving that results in a measurable, relevant impact to the business. This year’s honor goes to Time Warner Cable's (TWC) Human Capital Analysis & Planning (HCAP) team, led by Senior Director John Fries and anchored by Senior Consultants George Burris and Elisha Wiggins. The HCAP team was formed in 2009 with the express purpose of using data and creative problem solving to show the measurable impact that HR strategies have on the business.

The HCAP team began building a foundation of human capital data by implementing a self-service data warehouse that all HR partners could easily access. Next, they identified and standardized key human capital metrics, then incorporated them into a quarterly report that provides both HR and executive leadership with insight into the company’s multi-billion dollar annual investment in human capital. To capture even more information, the trio designed and launched a companywide process and tool to collect data from exiting employees. In their quest for actionable data, the team built firm partnerships with the Finance, Operations and Marketing teams—relationships that served as a strong catalyst for enabling the linkage between human capital data and business performance.

Next, the team created a strategy aimed at using business analysis to measurably impact business. In nominating the team for the award, TWC's Executive Vice President of Human Resources Tom Mathews cited two of many successful initiatives, including the first-ever documentation of the costs associated with the loss and replacement of frontline employees, a project which led to the exploration of retention initiatives. A second statistical analysis linked courses in the call center core curriculum to increases in sales and business performance metrics, thereby identifying the realized and potential financial value associated with the training.

Finally, the HCAP team focused on sustaining their momentum and capturing results. This year alone, the team has launched several innovative initiatives, including measuring the impact of employee satisfaction on business performance and analyzing pre-employment testing processes and the associated financial return on investment for Customer Service Reps.

The HCAP team also partnered with the Compensation team to measure the impact of a new incentive plan, WinTogether, for frontline employees. Over the course of six months, the HCAP team developed statistical models to measure the effectiveness of the Customer Care incentive plan in a pilot location and provide evidence of the impact. A three-level analysis concluded that the plan had a positive effect on employee performance. By demonstrating that the incremental value of the performance improvements easily outweighed the cost of additional incentives. The analysis showed a net benefit of $1.3M over three months, leading to an estimated annual benefit of $5.2M in the pilot location.

The study not only provided a compelling case for rolling out the plan company-wide, but also established a design and implementation methodology that can be repeated for other locations and additional job disciplines, such as Technical Operations and Sales. In short, Mathews concluded, “In just three years, the HCAP team has built, from the ground up, a solid foundation and platform for demonstrating the measurable impact of HR strategies on the business—and the results have clearly made a difference.”

CTHRA applauds TWC’s HCAP accomplishments, and we look forward to honoring the team at CTHRA’s Excellence in HR Awards Luncheon on June 15 during the Talent Everywhere Symposium.





June 15 Symposium Features Breakouts that Deliver!

In addition to general sessions featuring HR expert and author Libby Sartain, Equifax CHRO Coretha Rushing and a panel of industry executives, this year’s Symposium participants will have a choice of five interactive breakout sessions conducted by some of the most dynamic leaders in cable and the broader world of business and technology.

Grace Killelea, SVP of Talent, Comcast Cable, (at left) will present Yours-Mine-Ours: The Story of Our Five-Year Talent Journey, a candid and compelling look into the development of Comcast’s state-of-the-art talent management process. Participants will hear—and take part in—a lively discussion of the sometimes rocky road to the now-smoothly running TM program that engages nearly 3,000 leaders annually.

In The Post-Digital Divide: Is Your Company Ready? Deloitte Principal Suketu Gandhi (at right) will invite attendees to join him in conversation about preparing for the age of the PostDigital enterprise, a process that requires making people the center of the operation. The premise is that while technology and automation are important in their own right, the new ways in which people can employ them to get work done, and the changes this allows in business models are enabling dramatic changes in business performance. This breakout session will examine the tools, metrics, and the need to design for a radically changed and empowered human experience. It will also explore how new technology, aligning metrics, the design of work and the workplace combine to change the world of organizations.

With our industry and the world in general moving at breakneck speeds, we all hear a lot about the importance of collaboration in getting things done for business and clients. Rarely, though, do we hear from people who have put that theory into practice. Finally, in a breakout entitled Hiring 100 Technologists in 100 Days: A Case Study, a panel of pros from Turner Broadcasting System, Inc. will tell us how they teamed up to do just that. Symposium participants will have a chance to learn what it takes to put teamwork to the test and share insights with Eric Bartlett, Director, Talent Acquisition; DeRetta Cole, HR Director; Rhonda Holt, SVP, Media Platform Technology & Operations Audience & Multi-Platform Technology; and Brooks Tobey, SVP, Sales Solutions & Multi-Screen Development and Delivery. (To see panelist photos, visit www.cthra.com/symposium.)

Gone are the days when the HR department simply handled the nitty-gritty duties of hiring, firing and doling out benefits brochures. Today’s HR pros are full-fledged “Talent Advisors” and true partners on their companies’ road to success. The Changing Role of the HR Generalist will engage attendees in a high energy, interactive conversation about the realities of HR transformation. The discussion will be led by Linda Brenner, Managing Director, Designs on Talent; Danita Harris, Director, Organizational Effectiveness, Cox Communications; Cheryl Middleton Jones , HR Business Partner, Scripps Networks Interactive; and Janet Parker, Vice President, Corporate Human Resources, Time Warner Cable. (You can find photos of the panelists at www.cthra.com/symposium.)

The guiding light behind CTHRA’s Annual Compensation Surveys is Hali Croner, President and CEO of The Croner Company (at left). At this year’s Symposium, attendees will have a chance to hear from and interact with Hali as she presents The Future of Compensation Surveys, a compelling discussion focused on their evolution, trends in compensation and survey tools, and how CTHRA member organizations can contribute to the body of knowledge.




Christopher Powell Receives CTHRA's 2012 Leadership Excellence Award

In nominating Scripps Networks Interactive’s (SNI) EVP of HR for CTHRA’s 2012 Leadership Excellence Award, Jerilyn Bliss, VP of Corporate Communications, summed up the reason this way: “Since Chris Powell joined Scripps, the company has enjoyed a new vibrancy and sense of purpose, discipline and community.”

Chris joined Scripps in 2007, just in time to play a leading role in the major growth spurt that Scripps was about to undergo, first spinning off from its parent company, E.W. Scripps, then rapidly expanding into a $2B business. Under Chris’s leadership, the years 2010 and 2011 proved literally transformative, as he and his team shepherded the company’s expansive international growth, oversaw staffing and preparation for the launch of the Cooking Channel, as well as integration, evaluation and resourcing for the acquisition of the Travel Channel. And that’s only the tip of the iceberg. He has created and nurtured major employee development programs; revamped the once-dreaded employee self-evaluation process; supported the rapidly growing workforce through new policies, guidelines and training; and aligned his HR department resources to best support Scripps’ business-needs structure.

Powell’s initiatives paid off. In its 2010-2011 employee survey, employees gave SNI high marks for reputation (95 percent), marketplace awareness (93 percent), workplace pride (91 percent) and benefits (85 percent).

Chris's visionary leadership has also received recognition by SAVOY ("Top 100 Companies to Work For"), Diversity Inc. ("Noteworthy 25"), PR News ("CSR Community Outreach" for SNI's partnership with the National Urban League), WICT (PAR initiative "Best Companies for Women"), and CableFAX ("Top 10 Places to Work in Cable"), as well as being applauded for establishing partnerships with the National Council of La Raza, the Environmental Media Association and the Asian American Legal Defense and Education Fund.

In short, in the words of Ken Lowe, Chairman, CEO and President of SNI, “Chris’s accomplishments are vital in developing the diverse, inclusive environment that makes our company so successful.”

Join CTHRA in applauding Chris and the other recipients of CTHRA’s 2012 Excellence in HR Awards by registering to attend the June 15 awards luncheon at CTHRA’s Talent Everywhere Symposium.

CTHRA’s First Aspiring Leader Award Goes to Yvette Smetana of Comcast Cable

This year, CTHRA expanded its Excellence in HR Awards to recognize an emerging HR professional whose fresh perspective, inventive ideas and innovative approach have had a positive impact on the leadership and culture of the organization. The pioneer winner, Yvette Smetana, is Comcast’s Executive Director of HR Business Process Excellence, leading a team focused on project management, process improvement and organizational effectiveness initiatives enterprise-wide—from conception to implementation—for the HR Service Delivery Organization.

Yvette cut her teeth in HR at Comcast with regional roles in recruiting, labor and employee relations, mergers and acquisitions, organizational integration and policy development. She spread her wings to take a global HR post with a pharmaceutical company in Switzerland, where she expanded her expertise into the areas of performance management, learning and development for HR and employee surveys.

In 2007 she returned to Comcast as part of a team implementing the company’s first enterprise-wide HR information system. She quickly opened leaders’ eyes to the need for a robust Shared Services organization to support the new HR information system. Her role was retooled, and she became a key architect in the creation of Shared Services, a function that has become what Melanie Penna, SVP of HR Service Delivery, called “the administrative backbone of our HR organization.”

Penna continued, “Yvette identifies with the challenges and business gaps that the field experiences and weaves this knowledge into the implementation of new projects. Her experiences, combined with her process-focused approach, separate her methods from others.”

Not only has Yvette proven to be a highly effective leader, but she is also demonstrating the case for virtual work: She lives in Boston while managing a team based at corporate headquarters in Philadelphia. Said Penna, “Her demonstrated success in managing large projects and leading a highly productive team from afar have shown that virtual work situations can work extraordinarily well.”

 




CTHRA Launches New Member Poll
In our on-going mission to provide industry-specific resources that help our members drive the success of their organizations, we’re adding a new feature to Resource Connection. In each bi-monthly issue you’ll find a question designed to help us keep pace with the ever-changing face of our industry. We want to hear from you! Just click the link below to answer our first question.

Poll

CTHRA Welcomes Two New Board Members

L-r: Jo O'Brien and Catherine Houser

We are delighted to welcome Catherine Houser of MTV/Viacom and Jo O'Brien, SVP, Human Resources, CNBC, toour Board of Directors and look forward to working with both of these talented leaders. At the same time, we bid a fond farewell to three of our colleagues who are transitioning out of the cable industry. Long-time CTHRA Board member Mike Butler is heading for Ensign-Bickford Industries as VP of HR (CHRO). Tenia Davis will be SVP HR and Operational Strategy for Johnson Publishing Company (JPC). And Margaret Lazo is now SVP, Global HR and Communications, GE. Mike, Tenia and Margaret, we wish you happy trails and best of luck in your new endeavors!


Current Trends in Talent Management
In the April 17 issue of the Skinny from CableFAX.com, CTHRA’s executive director Pamela Williams, CAE, assessed companies' approaches to the challenge of managing talent while providing employees with the tools they need to navigate ever-shifting sands. Read the article. www.cablefax.com/cfp/just_in/51606.html

A Round of Applause
A tip of the hat to winners of the 18th annual NAMIC Vision Awards, which recognize original, multiplatform programming celebrating people of color and diversity. CTHRA members ESPN and HBO, each garnered two awards to lead the field of recipients. Single category winners include A+E Networks, Discovery En Espanol, mun2, Scripps Networks Interactive and Universal Television. To see the entire list of honorees visit www.namic.com/events/awards/visionawards.php.

Hearty congrats to Italia Commisso Weinand, who has been promoted to EVP, Programming and HR at Mediacom. Previously she was the company’s SVP, Programming and HR.

Top 10 Places to Work in Cable: CableFAX Wants Your Input!
Is your company one of the best employers in the industry? If so, you have until June 8 to nominate it for CableFAX's annual list of the Top 10 Places to Work in Cable, which will appear in the September 2012 issue of CableFAX: The Magazine. Winners will be selected by CableFAX editors. Let them know what makes your workplace great by nominating your company today.

CTHRA Members Receive Special Savings to Attend Multichannel News On Demand Summit
The annual one-day conference will take place in New York at Sentry Centers, 730 Third Avenue at East 45th Street from 8:30 a.m. to 6:00 p.m. on June 20. The summit will address the question of where the On Demand business is heading next. The agenda includes a series of keynote presentations and one-on-one interviews as well as six panel discussions featuring top executives in pay TV, movie distribution; promoters of live sports events; network distributors of “free” on demand content; leading advertisers; critical technology partners; and prominent research firms. Overall, the focus is on innovations which result in revenues and how these innovations are driving the immediate and long term future of On Demand.

To register, visit www.multichannel.com/ondemand4, call Sandy Friedman at (917) 281-4718 or email [email protected]. CTHRA members receive a special discount of $25 off regular price of $375. Enter promo code ODS1 on the registration or mention it to Sandy when you call.

On Demand Summit

53 New Members Join CTHRA in April and May
Since our last newsletter issue, 53 new additions have joined CTHRA’s community of HR professionals. Click here to view the list. You can connect with them, or any of CTHRA’s 1,600+ members, by visiting CTHRA’s new online member directory.